One of my team member shown me a picture of organizational culture. It was called a iceberg of organizational culture. Symbolic iceberg in this is actually very good. If you are an observer outside of organization, you'll probably see what organization want to show:
- Structures
- Services
- Practices
- Process
- Capabilities
- Possibilities
- etc.
Everything which makes it look good, strong, capable and beautiful. But at the same time there is something under the waterline. Something you cannot see, you might know what there might be but you cannot see it.
There are things like
- Values
- Attitudes
- Conflicts
- Internal issues
Human stuff, stuff what comes when people are working together. This stuff is important to be and keeps the organization in balance like an iceberg's under water part. But it is not the stuff to be shown outside.
Visible and non-visible dimension are worth to keep in mind. Building an organization only with visible parts and forgetting non-visible parts makes organization flat and easy to collapse. When approaching organization from outside and paying attention only to visible parts without studying non-visible parts will lead to Titanic's fate.
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